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Caning Shop Background The Caning Shop has been supplying gourd crafters, basketmakers, and chair caners with superior quality materials since 1969. Since we guarantee our work and supplies, our buyers conscientiously seek the finest quality materials that can be found out of the jungles of Indonesia and Malaysia. Our thick, beautiful gourds come from the finest growers in California. Recognizing that high quality materials are easiest to use, are longer lasting, and make a finer finished product, The Caning Shop offers only the finest grades of chair cane, binder cane, cane webbing spline, flat oval and round reed, rattan poles, seagrass, ash splints, hickory bark, rawhide, shaker tape, gourds, basketry dyes, hoops and handles, pressed fiber seats, raffia, waxed linen threads, and tools. The Caning Shop owner, Jim Widess, personally researches every item we sell. His criteria for his selection of tools includes: superior customer support, the lasting quality of the product and it's ease and comfort in use. He has a personal relationship with every supplier and tool manufacturer he represents and they understand the importance that Jim gives to supporting his customers and how he will extend himself to make sure that every customer is happy with his or her purchase. You can be assured that everything you find in our catalog has been tested and used by all of us and we will stand behind it. "It has to be not only the best, but also good enough," says Jim. We also have an amazing selection of beads from around the world. Our buyers select only the best quality glass, stone, bone, shell, wood, pewter, silver, old and new beads. They can be used to decorate gourds and baskets or they can be strung together as they have for thousands of years, to make jewelry. You might call The Caning Shop one of Berkeley's best, but as yet, undiscovered bead shops. Product Guarantee and Return Policy Understanding that it is difficult to order something from a catalog without really seeing, touching and inspecting it, we offer every item we carry on approval. The Caning Shop guarantee is simple: If it's not what you were expecting or you've changed your mind and cannot use the item any longer, send it back for a full refund. Even books! Simply put the item back in the package, rewrap it so it doesn't get damaged in the return shipment, write the reason for the return on one of the two invoices we sent you and include whether you want credit toward another item or a refund. We always send out two copies of the invoice: one yellow and one white. It doesn't matter which one you send back. Include that invoice with the package and send it off. It's that simple. There's no reason to go online or to call us to get an authorization, although you certainly may if you want. Simply return the package according to the above instructions and send it to: The Caning Shop, 926 Gilman Street, Berkeley, CA 94710 You may use any shipping service that is convenient for you such as United Parcel Service (UPS) or the U.S. Postal Service (USPS). You can even refold the invoice so that The Caning Shop and the address show and use it as a shipping label. If your purchase was made with a credit card, we'll refund the amount to your credit card and mail you a credit receipt the same day we receive your return. If your payment was made by check, we'll send you a refund check. And of course, if you want credit towards another item, we'll be delighted to send you something that's more suited to your needs. Customer Privacy The Caning Shop does not sell, give away or exchange any personal information about any of its customers. Any personal information that you entrust to us -- your name, address, phone number, credit card information, preferences, or purchases -- is considered confidential and treated as such. All handwritten notes regarding any aspect of your phone call, fax or mail is shredded when no longer needed to process your purchase. Information relevant to orders and catalog requests is kept in our computer and back-up information is kept in our file cabinets. Website Security The new website is run by Miva Merchant servers that are secure for online financial transactions. We are also using encryption and secure technology for retrieving the encrypted data. But if you are uncomfortable with purchasing our merchandise online, feel free to use the mail-order form. You can also place your order by phone. Caning Shop Publications Jim Widess, owner of The Caning Shop, has photographed and co-authored two important books. The Caner's Handbook, in print since 1983, is recognized by the industry as the best how-to book on caning. The newly published The Complete Book of Gourd Craft, co-authored with Ginger Summit, is the first how-to book written about gourds that showcases 123 contemporary artists. Jim and Ginger have just finished their second collaboration, Making Gourd Musical Instruments, sure to be a best seller among gourd enthusiasts, as well as musicians and elementary and secondary school teachers. Caning Shop Classes We at The Caning Shop also feel it is important to teach the skills of basketry, chair caning and gourd crafting and we offer classes every weekend, here in Berkeley, California. Our classes include all types of basic and more technical basketry workshops, gourd crafting with a wood burning tool, gourd masks, gourd carving, gourds with basketry elements, chair caning, bookbinding, papermaking, fish printing, Ukrainian egg decorating, knotless netting and seaweed basketry. We have many teachers and authors from around the country giving weekend workshops, including Bill Pope, Flo Hoppe, Bob Coker, Donna Carlson, Carol Hart, Shereen LaPlantz, Sharon Robinson and Judy Mulford. Click here for class schedule. Mail Order Catalog For our mail order catalog, please send your request to catalog@caningshop.com or give us a call at 1-800-544-3373. Be sure to include your name, full address and phone number. |